| Designing Information and Communication Services |
| Abbreviation: PRINFKO
|
Load: 30(L)
+ 0(E)
+ 15(LE)
+ 15(S)
+ 0(FLE)
+ 0(PEE)
|
| Lecturers in charge: |
dr. sc. Dragan Peraković |
| Lecturers: |
dr. sc. Siniša Husnjak
(
Laboratory exercises, Seminar, Lectures
)
|
| Course description: Defining and developing services of information and communication systems. Universal service, additional services, value added
services. Modern ecosystem of information and communication services. Economic aspects of new services. Participants and roles
in the market of delivery of information and communication services. Value chain of the service supply. Telecommunication
service lifecycle. Business models in the design of telecommunications services. IoT service environment ecosystem. Product/service
planning (roadmapping). Project management, stakeholders, project logic. Research and development processes for designing
and modeling information and communication services. ITIL service management framework. Generating ideas for the development
of new information and communication services. Forecasting the needs for information and communication services. Information
services, LBS based services, IM services / Unified messaging (UM), XaaS.
|
| Compulsory literature: |
| 1. |
Peraković, D.: Autorizirana predavanja (dostupno putem sustava Merlin) |
| 2. |
Bažant, A. i dr.: Telekomunikacije - tehnologija i tržište, Element, Zagreb, 2007. |
| 3. |
Husnjak, S.: Autorizirani materijali za laboratorijske vježbe (dostupno putem sustava Merlin) |
| Recommended literature: |
| 4. |
Fransman, M.: The New ICT Ecosystem, Cambridge University Press, London, UK, 2010. |
| 5. |
Carić, A.: Istraživanje i razvoj u informacijskoj i komunikacijskoj tehnologiji, Element, Zagreb, 2003. |
| 6. |
Pang, S.: Successful Service Design for Telecommunications: A comprehensive guide to design and implementation, Wiley, Washington,
USA, 2009.
|
| 7. |
Korhonen, T. O., Ainamo, A.: Handbook of Product and Service Development in Communication and Information Technology, Springer,
USA, 2003.
|
| 8. |
Knapp, D.: The ITSM Process Design Guide: Developing, Reengineering, and Improving IT Service Management, J. Ross Publishing,
USA, 2010.
|
| 9. |
Agbinya, J.I.: IP Communications and Services for NGN, University of Technology, Pretoria, South Africa, 2009. |
| 10. |
Ahson, S.A., Ilyas, M.: Location-Based Services Handbook: Applications, Technologies, and Security, Taylor and Francis Group,
USA, 2011.
|
| 11. |
Schwalbe, K.: Information Technology Project Management, Augsburg College, Minneapolis, USA, 2011. |
| 12. |
Fawzy, A.: A Practitioner Guide to IT Services Transformation: A Complete Service Improvement Method Using Business Analysis,
Process Modeling, and ITSM, Idea For IT Press, USA, 2018.
|
|