Courier Services Technologies
Abbreviation: TEHKURPR Load: 30(L) + 30(E) + 0(LE) + 0(S) + 0(FLE) + 0(PEE)
Lecturers in charge: dr. sc. Zvonko Kavran
Lecturers: dr. sc. Katarina Mostarac ( Exercises, Lectures )
Course description: The concept and basic features of courier process technology. Analysis of differences between traditional postal services and modern services in the postal system. Scope of courier activities (limitations from related activities). Analysis of additional values in the courier process. An overview of global and local postal and express service providers. Multicriteria analysis and selection of the most favorable vehicle. Demand forecasting methods for postal and courier services. Basic indicators of the situation (international, European and national). Technological processes in the stages of realization of postal services. Track and trace technology. Ecommerce and delivery functions in the fileld of online shopping. Models of Ecommerce. Analysis of the quality of postal services. New technologies in the technological phase of shipment delivery.
Lecture languages: - - -
Compulsory literature:
1. Kavran, Z., Mostarac, K.: Autorizirana predavanja i vježbe iz predmeta Tehnologija kurirskih procesa (objavljeno putem sustava Merlin:
2. The Internet of Postal Things, RARC Report, U.S. Postal Service Office of Inspector General, USA, 2015.
3. WIK Consult: Development of Cross - border u E-Commerce Through Parcel Delivery, Final Report, Brussels, 2019.
Recommended literature:
4. The Economic Impact of Express Carriers in Europe, Oxford Economic Forecasting, Oxford, 2011.
5. Wik-Consult: Main Developments in the Postal Sector (2010-2013), Bad Honnef, Germany, 2013.
6. Enterprise Europe Network: A Guide to Ecommerce in Europe,
7. McKinsey&Company, Parcel Delivery, the Future of Last Mile, Travel, Transport and Logistics, September 2016.
8. World Economic Forum: The Future of the Last-Mile Ecosystem, 2020.
9. Uredba (EU) 2018/644 Europskog parlamenta i vijeća o uslugama prekogranične dostave paketa, Službeni list Europske unije, 2018.
L - Lectures
E - Exercises
LE - Laboratory exercises
S - Seminar
FLE - Practical foreign language exercises
PEE - Physical education excercises
* - Not graded